Support Center
Find answers, guides, and get help with your hardware wallet.
Verify Device Authenticity
Enter your device serial number to verify it's genuine.
Browse by Category
Find the help you need organized by topic.
Getting Started
Setup guides and basic usage instructions
- Device setup walkthrough
- Creating your first backup
- Connecting to companion apps
- Understanding PIN protection
Security & Best Practices
Keep your private keys secure
- Backup storage recommendations
- PIN security guidelines
- Recognizing phishing attempts
- Physical security measures
Troubleshooting
Solutions for common issues
- Device not connecting
- Forgotten PIN recovery
- App compatibility issues
- Firmware update problems
Frequently Asked Questions
How do I verify my device is authentic?
Check that tamper-evident seals are intact, verify the serial number matches between device and box, and use our online verification tool if available.
What should I do if I forget my PIN?
After multiple incorrect attempts, the device will reset. You can restore access using your recovery phrase backup that you created during setup.
Where should I store my recovery phrase?
Write it on paper and store in multiple secure, offline locations. Never store it digitally or take photos of it.
Which networks does the device support?
The device works with Bitcoin, Ethereum, Litecoin, and other popular networks through companion applications and wallet software.
Still Need Help?
Our support team is ready to help with setup, troubleshooting, and security questions.